If you wish to return a product you purchased, you can contact us at team@freedomofspace.co . You can return your products within 14 days of receiving your order , in their original packaging and with all labels intact.
When returning your shoes, please ensure the original box is undamaged . Damaged boxes will render the product unsaleable, and returns will not be accepted in this case.
FREQUENTLY ASKED QUESTIONS
1- When will the next collection be released?
Subscribe to our website and follow us on Instagram to be the first to know about our latest collections.
2- Will the stocks be replenished?
All Freedom of Space collections are produced and sold in limited quantities. Some special items may occasionally be re-released in limited quantities, but please note that stocks are generally not replenished. You will always have the chance to discover our new collections. We recommend purchasing a piece you like before it sells out.
3. Are the sneaker models you sell genuine?
Yes, all sneaker models we offer for sale on our website are 100% original. We work directly with the brands and, thanks to our official agreements, we only offer genuine products from these brands. We also bring you limited edition special collections. You can shop with confidence; all our products are covered by brand warranty.
4- What are GSM and Pre-Shrunk?
GSM is a unit of measurement that expresses the thickness and density of a fabric. A higher GSM indicates a thicker and more durable fabric. Pre-shrunk means the product has been pre-washed to minimize the risk of shrinkage, so the product will not change size after washing. These features improve the quality and durability of the products.
5. When will my order be shipped?
After placing your order through our website, it will be processed the same day. Once your package is handed over to the shipping company, you will receive a notification email or text message containing the tracking number. Depending on the shipping company's workload, your package will be delivered within 1-3 business days from the order date.
Orders within Türkiye are delivered by DHL E-Commerce Turkey. All international deliveries are also handled by DHL E-Commerce Turkey. You can track your order via the DHL E-Commerce Turkey website.
6. How can I return an item?
To return an item, simply contact our team at team@freedomofspace.co and provide the order number and details of your desired return. Our team will quickly share the necessary procedure with you.
If you wish, you can bring the items you want to return, along with your invoice, to our The Space Nişantaşı store.
7. What is your return policy?
All returns must be made within 14 days of receiving the order. Products must be in their original condition with all tags attached.
8- I can't find my return receipt and invoice!
Our order packages do not include return slips or invoices. This is because we are against unnecessary paper consumption. We send your invoice and order details to your email address. In this way, we both protect the environment and offer you digital convenience. You can always access your invoice via email.
9. How long does the return process take?
Your return process will be completed within a maximum of 5 business days of receiving the product. We will keep you informed at every stage of the return process so you can easily track it.
10. What payment methods do you accept in your stores?
Bank/credit cards and cash are accepted.
11- Which countries do you ship to outside of Türkiye?
We ship daily to all countries worldwide. We'll never leave you alone, anywhere :)
Share photos of yourself wearing Freedom of Space on Instagram and let us know where you're following us from, so we can share your posts back. Instagram: @freedomofspace_
ORDERS
When will my order be shipped?
After placing your order through our website, it will be processed the same day. Once your package is handed over to the shipping company, you will receive a notification email or text message containing the tracking number. Depending on the shipping company's workload, your package will be delivered within 1-3 business days from the order date.
How can I track my order?
Once your order has been shipped, an email containing your tracking number will be sent to your email address. You can use this tracking number to check your order.
I'm having trouble tracking, what should I do?
If you have not received your tracking number or it is not working, please contact us as soon as possible via email at team@freedomofspace.co.
How can I change my shipping address?
If there is an error in your order address, or if you would like to make corrections or changes, please send an email to team@freedomofspace.co.
How can I cancel an order?
Contact us at team@freedomofspace.co and we'll help you quickly.
Can I place an order without registering on the site?
You can place orders without registering on our website if you wish. You can also save your information for your future orders.
Can I cancel my order?
Yes, you can get information by sending an email to team@freedomofspace.co.
What should I do if my order arrives damaged?
If there is a problem with your order due to shipping, please do not accept the delivery. If you believe there is a problem due to a material or manufacturing defect, please inform us so we can resolve it quickly.
I have a question regarding my order, who can help me?
You can reach us at team@freedomofspace.co, and we will get back to you as soon as possible.
How can I check the status of my order?
You can view the status of your order on the "My Orders" page, which will be updated after your order is placed and shipped.
DELIVERY
When will my order be shipped?
After placing your order through our website, it will be processed the same day. Once your package is handed over to the shipping company, you will receive a notification email or text message containing the tracking number. Depending on the shipping company's workload, your package will be delivered within 1-3 business days from the order date.
Orders within Türkiye are delivered by Yurtiçi Kargo. All international deliveries are handled by UPS. You can track your order via the Yurtiçi Kargo or UPS website.
Which countries do you ship to besides Türkiye?
We ship daily to all countries worldwide. We'll never leave you alone, anywhere :)
Share photos of yourself wearing Freedom of Space on Instagram and let us know where you're following us from, so we can share your posts back. Instagram: @freedomofspace_
I'm having trouble tracking, what should I do?
If you have not received your tracking number or it is not working, please contact us as soon as possible via email at team@freedomofspace.co.
How can I edit my shipping address?
If there is an error in your order address, or if you would like to make corrections or changes, please send an email to team@freedomofspace.co.
How can I check the status of my order?
You can view the status of your order on the "My Orders" page.
All orders placed through FREEDOMOFSPACE.CO are delivered to your address via DHL E-Commerce between 09:00 and 17:00 on weekdays (Monday–Saturday).
Europe
Express: $20 2-3 working days
Express: FREE* (Orders over $150) 3-5 working days
USA and Canada
Express: $20 2-3 working days
Express: FREE* (Orders over $150) 3-5 working days
Japan
Express: $40 3-5 working days
Express: FREE* (Orders over $250) 3-5 working days
Asia and Rest of the world
Express: $30 3-5 working days
Express: FREE* (Orders over $250) 3-5 working days
Shipping time
All orders are shipped from Istanbul. Your orders will be shipped within 1-2 business days and delivered within an average of 2-4 business days.
During peak campaign periods, there may be slight delays in shipping times; we will inform you in such cases.
Free shipping
Free shipping on all orders of 2500 TL and above.
Secure delivery
All your shipments are sent with a tracking number, which you will automatically receive when your order is shipped.
You can always contact us if you have any questions.
What information does Freedom of Space collect?
Freedom of Space collects personal data from website visitors who register for its mailing list or use its online store. No credit card information is collected or stored from our online customers.
Legal age of purchase
If you are under eighteen (18) years of age, you must inform your parents or guardians and obtain their consent before purchasing anything on Freedomofspace.co or any other website related to Freedom of Space.
How does Freedom of Space use the information you provide?
If you share your personal information with us at one of our stores or online, Freedom of Space will use this information to inform you of our special events or promotions, to enable you to register on our website, to manage the services of our website, and/or to process any order you place online. Otherwise, the information you provide to us is only used to review improvements and enhance the services we offer you, or to contact you about your order if you have placed an online order. If you give permission by providing your email address at any of our stores or online channels, you will receive announcements or communications via email. It is also possible that we may use information about your interests and the products you purchase to help us improve our site design, your online and in-store shopping experiences. Depending on your choices, you may be contacted via email, mail, or phone to conduct market research and learn more about how we can improve our product offerings. To better serve you, we may combine the information you provide to us with information from third parties, including information about your product interests and purchases, demographic information, and publicly available information.
Does Freedom of Space share your information with others?
Freedom of Space does not sell, rent, or disclose our customers' names, addresses, email addresses, or other personal information to any Freedom of Space entity. Furthermore, to maintain our website, manage our database, distribute emails, and provide customer communication, Freedom of Space contracts with selected third parties. Where necessary, the personal information you provide to us may only be processed by these third parties on behalf of Freedom of Space, but none of these service providers are permitted to use your information in any other way. We will not disclose your information to third parties unless we are required to do so by law or in connection with a legal claim.
Privacy and acceptance of changes
By accessing and using the Freedom of Space website (including purchasing products through our website) or by submitting your personal information to The Space store or other Freedom of Space retail locations, you consent to us collecting, using, and disclosing your information as described in this privacy policy. Freedom of Space reserves the right to make changes to its privacy policy or practices from time to time.
Contact us
If you have any comments or questions regarding our privacy policy, please send an email to info@freedomofspace.co or contact us at the following address:
Hüsrev Gerede Street No:78A
Teşvikiye/Istanbul
